Last updated: 9 May 2026
This Privacy Policy describes how Zoh Probiotics (operated by Zoh Farms Private Limited, “we”, “us”, or “Zoh”) collects, uses, and discloses your personal information when you visit zohprobiotics.com (the “Site”) or make a purchase from us. By using the Site, you agree to this Privacy Policy.
Contact us
If you have any questions, want to exercise your rights, or wish to make a complaint, contact us at:
- Email: support@zohprobiotics.com
- Postal address: Zoh Farms Private Limited, 299/2371, Motilal Nagar, Goregaon West, Mumbai 400104, Maharashtra, India
What information we collect
We collect personal information in three broad categories:
1. Device information (collected automatically)
- What we collect: browser type and version, operating system, IP address, time zone, referring URLs, pages viewed on our Site, search terms used, and how you interact with the Site.
- How we collect it: automatically via cookies, log files, web beacons, tags, and pixels.
- Why we collect it: to load the Site correctly, prevent fraud, perform analytics, and improve our products and Site experience.
- Who we share it with: Shopify (our e-commerce platform), Google Analytics, Meta (Facebook/Instagram) for advertising attribution, and other analytics or advertising partners listed in the “Third-party services” section below.
2. Order information (collected from you)
- What we collect: name, billing and shipping address, email address, phone number, payment information (processed by our payment gateways — we do not store full card details), and order history.
- How we collect it: directly from you when you place an order or create an account.
- Why we collect it: to fulfil your order, process payments, arrange shipping, send order confirmations and shipping updates, screen for fraud, and (with your consent) send marketing communications.
- Who we share it with: Shopify, our payment processors (Razorpay, Shopify Payments), shipping and fulfilment partners (Delhivery, Shiprocket, Bluedart, India Post, and international couriers as applicable), and accounting/tax service providers.
3. Customer support information (collected from you)
- What we collect: the contents of your communications with us (email, contact form submissions, WhatsApp messages, social media messages) and any information you provide while seeking support.
- Why we collect it: to respond to your queries, provide brewing support, troubleshoot product issues, and improve our service.
- Who we share it with: our customer support tools and team only. We do not share customer support communications with marketing or advertising partners.
Children
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Third-party services we use
We share personal information with carefully selected service providers who help us operate our business. The main ones are:
- Shopify — our e-commerce platform. Shopify privacy policy.
- Google Analytics & Google Ads — for Site analytics and advertising. Google privacy policy. You can opt out of Google Analytics here.
- Meta (Facebook/Instagram) Pixel — for advertising and remarketing. Meta privacy policy. You can opt out of Meta ad personalisation here.
- Razorpay & Shopify Payments — payment processing.
- Delhivery, Shiprocket, Bluedart, India Post, DHL, FedEx, Aramex — shipping and fulfilment partners (used as relevant to your order destination).
- Email marketing tools — for newsletters and order updates (where you have opted in).
We may also disclose personal information to comply with applicable laws and regulations, respond to a subpoena or other lawful request, or to protect our legal rights.
Behavioural advertising
We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes:
- Showing you ads on Google, Meta, and other platforms based on your browsing of our Site.
- Sharing aggregated and pseudonymised information with our advertising partners through cookies and pixels (subject to your consent where required by law).
You can opt out of targeted advertising through:
- Facebook/Instagram: Ad preferences
- Google: Ad settings
- Network Advertising Initiative: DAA opt-out portal
Your rights under Indian law (DPDPA, 2023)
If you are a resident of India, you have the following rights under the Digital Personal Data Protection Act, 2023:
- Right to access: request a summary of the personal information we hold about you.
- Right to correction and erasure: request that we correct inaccurate information or delete information that is no longer needed for the purposes for which it was collected.
- Right to grievance redressal: raise a complaint about how we handle your data.
- Right to nominate: nominate another individual to exercise your rights in the event of your death or incapacity.
- Right to withdraw consent: withdraw any consent you have previously given for processing your personal information.
To exercise any of these rights, email us at support@zohprobiotics.com. We will respond within the timelines required by law.
Grievance Officer
In compliance with the Information Technology Act, 2000 and the DPDPA, 2023, our Grievance Officer is reachable at:
- Email: support@zohprobiotics.com
- Postal address: Grievance Officer, Zoh Farms Private Limited, 299/2371, Motilal Nagar, Goregaon West, Mumbai 400104, Maharashtra, India
Your rights under European law (GDPR)
If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, you have the right under the General Data Protection Regulation (GDPR) and equivalent laws to access, port, correct, update, and erase the personal information we hold about you. You also have the right to object to or restrict processing in certain circumstances. To exercise these rights, contact us at support@zohprobiotics.com.
We process your personal information under one or more of the following lawful bases: your consent, the performance of our contract with you, our legitimate interests (where they do not override your fundamental rights), and compliance with our legal obligations.
Personal information of EEA/UK/Swiss residents may be transferred outside Europe for storage and processing, including to India, Canada, and the United States. Such transfers are made under appropriate safeguards (such as Standard Contractual Clauses).
Your rights under California law (CCPA)
If you are a resident of California, you have the right under the California Consumer Privacy Act to access the personal information we hold about you, request its deletion, and opt out of any “sale” of your personal information. We do not sell personal information for monetary consideration. To exercise these rights, contact us at support@zohprobiotics.com.
Data retention
We retain personal information for as long as needed to fulfil the purposes set out in this Privacy Policy, comply with our legal and tax obligations (typically 7 years for transaction records under Indian law), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymise it.
Automated decision-making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our payment processor Shopify uses limited automated systems for fraud prevention (e.g. temporary blacklisting of suspicious IP addresses or cards), which does not have a legal effect on you.
Cookies
A cookie is a small file that is downloaded to your device when you visit our Site. Cookies allow the Site to remember your actions and preferences (login state, region selection, cart contents) and help us understand how visitors use the Site.
We use the following categories of cookies:
Cookies necessary for the functioning of the store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| cart, cart_currency, cart_sig, cart_ts, cart_ver | Used in connection with shopping cart. | up to 2w |
| checkout, checkout_token | Used in connection with checkout. | up to 1y |
| secure_customer_sig, storefront_digest | Used in connection with customer login. | up to 20y |
| shopify_pay, shopify_pay_redirect | Used in connection with checkout. | up to 1y |
Reporting and analytics cookies
| Name | Function | Duration |
|---|---|---|
| _landing_page, _orig_referrer | Track landing pages. | 2w |
| _s, _shopify_s, _shopify_sa_p, _shopify_sa_t | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_y, _y | Shopify analytics. | 1y |
| _shopify_ga | Shopify and Google Analytics. | session |
For the most current list of cookies used on Shopify-powered stores, see Shopify’s cookie list.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is set. Note that blocking cookies may affect Site functionality.
Do Not Track
There is no consistent industry standard for responding to “Do Not Track” signals. We currently do not alter our data collection and usage practices when we detect such a signal from your browser.
Security
We use commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment information is processed through PCI-DSS compliant payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and revise the “Last updated” date at the top.
Complaints
If you have a complaint about how we handle your personal information, please contact us first at support@zohprobiotics.com so we can resolve it. If you remain unsatisfied:
- India: you may approach the Data Protection Board of India once it is operational under the DPDPA, 2023.
- European Economic Area: you may lodge a complaint with your local data protection authority.
- United Kingdom: you may lodge a complaint with the Information Commissioner’s Office.