Last updated: 7 October 2026
This page covers shipping, returns, refunds, and order cancellations for purchases from Zoh Probiotics (operated by Zoh Farms Private Limited). If you have a question this page doesn't answer, email support@zohprobiotics.com or WhatsApp +91 88281 71169.
Shipping
Where we ship — by product type
| Product type | Where we ship | Format |
|---|---|---|
| Tempeh (all flavours) | Mumbai only | Fresh chilled delivery |
| Kombucha bottles (all flavours) | Pan-India | Bottle-conditioned, shipped ambient |
| Water Kefir bottles | Pan-India | Bottle-conditioned, shipped ambient |
| Salad Dressing & Crispy Chili Oil | Pan-India | Shelf-stable, ships ambient |
| Starter cultures (kefir grains, kombucha SCOBY, sourdough, koji, natto, yogurt starters, crème fraîche, tempeh starters) | India + International (UAE, GCC, Singapore, Malaysia, Indonesia, Thailand, UK, EU, US, Canada, Australia, Japan, Korea) | Vacuum-sealed or freeze-dried |
| Brewing Mastery Kit | India only | Live SCOBY in protective medium |
About bottle-conditioned shipping
Our kombucha and water kefir are raw, unpasteurised, and unfiltered. They continue a gentle second fermentation inside the bottle during transit. This is intentional — it's how the live probiotic strains stay alive without refrigeration. Flavours may shift slightly between bottling and your first sip; the probiotics, organic acids, and microbial diversity stay fully intact. This is the same craft-beverage tradition behind champagne, real ale, and Belgian lambic.
Processing & delivery times
- Order processing: 1–2 business days within India. International starter-culture orders dispatch next business day. Dispatch means the order leaves us; it is not the delivery date.
- Mumbai (Tempeh): next-day or 2-day chilled delivery.
- Domestic India (kombucha, water kefir, dressing, chili oil, starter cultures): 3–7 business days after dispatch, depending on pin code.
- International (starter cultures only): 5–12 business days, depending on destination and customs clearance.
You will receive a tracking number by email once your order ships. International orders may attract import duties and taxes payable by the recipient — these are determined by the destination country's customs authority and are not included in our prices.
Shipping charges
- Free shipping on starter cultures within India, and on other eligible orders over ₹999. Any applicable charges are shown at checkout.
- International starter-culture shipping: ₹1,500 per order for the standard air-shipping option, including GCC countries and Singapore. The available service and final charge are shown at checkout. Import duties and taxes are extra and payable by the recipient.
Returns, fermentation support & replacements
We want your fermentation to succeed
Working with living cultures can take a little practice, and you don’t have to figure it all out alone. If your ferment isn’t going as expected, please reach out. We’ll help you understand what’s happening, identify any gaps and guide you through the next steps.
Why we don’t accept returns
Our products include sensitive food and living cultures. Once delivered, we cannot verify how they have been stored or handled, so we do not accept returns, even if the packaging is unopened. Please contact us before sending anything back.
When we’ll replace a culture
If our troubleshooting identifies a fault with the culture supplied by Zoh, we’ll gladly provide a replacement culture at no cost. We may ask for your order details, photos and information about storage, ingredients and your fermentation process to help us understand what went wrong.
A batch that doesn’t turn out as expected does not always mean the culture is faulty. We’ll work with you to assess the issue before confirming a replacement.
A little care makes all the difference
Successful fermentation depends on following the product’s instructions, including the recommended storage, ingredients, hygiene, temperature, fermentation time and humidity where applicable.
We may decline a replacement if those instructions weren’t followed, unsuitable conditions affected the ferment, or we don’t receive enough information to assess the issue. We’ll still do our best to help you improve your next batch.
Keeping replacement support fair
Every request is reviewed individually. Replacements are intended to resolve verified culture issues and are not an unlimited guarantee for unsuccessful batches. Repeat requests may require additional troubleshooting, and we may decline requests that indicate misuse of this support.
International replacements
For approved international replacements, the replacement culture is free. Shipping charges and any applicable import duties or taxes are payable by the customer. We’ll confirm the shipping cost before dispatch.
Let’s troubleshoot together
Email support@zohprobiotics.com with your order number and a brief description of what’s happening. Photos of your ferment and details of the steps you followed will help us guide you faster.
This policy does not limit any rights available under applicable consumer law.
Cancellations
Orders may be cancelled for a full refund until the order has been shipped. Once an order has been shipped, cancellation requests will not be accepted.
To request a cancellation before shipment, please contact support@zohprobiotics.com as soon as possible with your order details.
Contact
- Email: support@zohprobiotics.com
- WhatsApp / Phone: +91 88281 71169
- Working hours: 11 AM – 7 PM IST, Monday to Saturday
- Postal address: Zoh Farms Private Limited, 299/2371, Motilal Nagar, Goregaon West, Mumbai 400104, Maharashtra, India